Privacy Policy

Ranya Grill Privacy Policy

1. Introduction and Who We Are

 

This Privacy Policy explains how Ranya Grill (“we,” “us,” or “our”), located in Cambridge, UK, collects, uses, and protects your personal data when you use our services, including making a reservation. We are committed to protecting the privacy and security of your personal data.

 

2. The Data We Collect About You

 

We only collect the personal data necessary to provide our services and communicate with you. The personal data we collect may include:

  • Identity Data: Your first name and last name.

  • Contact Data: Your email address and phone number.

  • Transaction Data: Details relating to your reservation (e.g., date, time, party size, any special requests).

 

3. How We Use Your Data (Purposes and Legal Basis)

 

We use your personal data based on the following legal grounds, as required by UK GDPR:

  • To manage and confirm your reservation and communicate with you about it.

    • Legal Basis: Contractual Necessity (To fulfill the agreement to hold a booking for you).

  • To send occasional promotional emails about special offers, events, or new menu items.

    • Legal Basis: Legitimate Interest (Our interest in promoting our business) or Consent (If you explicitly tick a sign-up box).

  • To inform you of unexpected changes to your booking or our operating hours.

    • Legal Basis: Legitimate Interest (To provide good customer service and manage our business operations).

 

4. Data Sharing and Third Parties

 

We do not sell or share your personal data with any external third parties for marketing purposes.

Your data is primarily stored within our internal booking and communication systems. In limited circumstances, we may share data only with:

  • Service Providers: Third-party providers who manage our reservation software (e.g., a booking platform) or our email service provider, but only to the extent necessary to perform those services. These parties are contractually bound to treat your data securely.

  • Legal Authorities: When we are legally required to do so by UK law (e.g., police, regulatory bodies).

 

5. Data Security and Retention

 

Security: We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. For reservation data, this is typically up to 2 years after your last visit, after which your personal identity details are deleted or anonymised, though we may retain your email address for marketing purposes until you unsubscribe.

 

6. Your Legal Rights (UK GDPR)

 

Under UK data protection law, you have specific rights over your data. You have the right to:

  • Access the personal data we hold about you.

  • Rectification of any incorrect or incomplete data.

  • Erasure of your data in certain circumstances.

  • Object to our processing of your personal data, particularly for direct marketing (i.e., you can unsubscribe from our promotional emails at any time).

If you wish to exercise any of these rights, please contact us using the details below.

 

7. Contact Information

 

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Ranya Grill [Insert Full Address] Email: [Insert General Restaurant Email Address] Phone: [Insert Restaurant Phone Number]